Our team helps optimize your hospitality business and systems to handle increased traffic from seasonal promotions by routinely updating content and rates to accurately reflect current offers for holidays, seasons and off-peak times. We perform maintenance, updates and load testing to ensure promotion readiness, giving you peace of mind with technology issues. Traffic loads are checked before major campaigns so booking functionality performs as expected, maximizing revenue and improving guest experience.
Digital Support &
Maintenance
Our team of maintenance staff manage your website with daily requests via our ticketing system. Painless updates without having the costs and HR headaches of in-house staff. Utilize our team of hospitality and technical professionals for one cost-effective monthly fee.
Daily maintenance and support via our email ticketing system
Our hotel maintenance support ticket system allows your marketing team to work efficiently without delay on promotions, marketing and sales activity, keeping your direct sales platform firing with superpowered effective performance that continues to drive sales and occupancy day-to-day.
- Reduce Staff Costs
- Dedicated Account Manager
- Consolidate Vendors
- Digital Partner Benefits
- Full Digital Service
- Unlimited Resources
Optimize Daily Workflow
Our modern, fast-thinking & versatile hospitality partners rely on our maintenance service for seamless management.
Seasonal & Promotion Updates
Technical Support & Maintenance
Our experienced support team is available to assist with any technical issues to keep your site online and running smoothly. We provide ongoing maintenance through monitoring, backups, guest data security, and quick fixes to minimize disruptions. Regular site health checks identify potential problems before they hotel guests experience. Detailed troubleshooting and remote access allow for efficient resolution. Our proactive care prevents issues and helps ensure seamless experience for services and support for hotels.
Content & Page Updates
Need updates for pages or offerings added mid-season? Our content management experts can handle requests large and small to keep your hotel website fresh and engaging. Seasonal content swaps and new package promotion happen quickly and today's guests expect up-to-date information. SEO evaluations pair updates for continued visibility to remain competitive. Access to analytics on customer information informs adjustments that support marketing goals. Timely operations integration keeps your business portrayed accurately online.
New Features & Best Practice
We stay on the cutting edge of digital evolution to advise on innovations to benefit your hospitality business. Competitor benchmarking identifies winning strategies. Conversion rate optimization services enhances direct bookings. Mobile-friendliness maintains accessibility. Access to industry leaders inspires feature proposals maximizing revenue potential. Custom development applies technical expertise. Periodic website reviews uncover usability improvements aligned with best practices for branding, functionality and performance.
What our clients say
Partner Benefits
Save time, money and stress when you consolidate all your digital needs and let us handle everything. Your dedicated account manager communicates with our specialists to respond to your requests, complete your updates and solve your problems.
01
Same-day Turnaround on Most Tasks
Our dedicated support team completes your daily requests via our online ticketing system. This means turnaround on updates is fast – no long delays or missed communications. All tasks are issued a ticket number and scheduled for completion.
02
Flexible Subscriptions
Forget lengthy contracts that tie you into a fixed-rate service. All our subscriptions are flexible month-to-month depending on your needs. Simply contact our sales team to discuss your needs and we'll create a package that suits your property.
03
Reduce Your In-House Costs
Work with us and lower your in-house overheads. Our experts are dedicated to handling your requests with precision and without delay, allowing your staff to do what they do best and optimize their time accordingly.
04
All-in-one Digital Vendor
With all your digital services in one place, we can work seamlessly and effectively on your projects. Whether you need design, SEO, technical, security or content updates our team is on hand to help.
Technical Specifications & Pricing
Independent hotel or big brand, we have the perfect plan for you
| *Per one website domain/URL with multiple properties | Boutique Hotel | Independent Hotel | Small Groups | Medium Groups | Large Groups |
|---|---|---|---|---|---|
Properties | 1 | 1 | 1 - 5 | 6 - 10 | 11+ |
Hours | 5 | 10 | 20 | 50 | Custom |
*Prices are per month | 150 USD5,000 THB | 300 USD10,000 THB | |||
Contact Us if you have a question | |||||
Boutique Hotel | |
Properties | 1 |
|---|---|
Hours | 5 |
*Prices are per month | 150 USD5,000 THB |
Independent Hotel | |
Properties | 1 |
|---|---|
Hours | 10 |
*Prices are per month | 300 USD10,000 THB |
Small Groups | |
Properties | 1 - 5 |
|---|---|
Hours | 20 |
*Prices are per month | |
Medium Groups | |
Properties | 6 - 10 |
|---|---|
Hours | 50 |
*Prices are per month | |
Large Groups | |
Properties | 11+ |
|---|---|
Hours | Custom |
*Prices are per month | |
More information about our Maintenance Service
Maintenance tasks can be schedule for:
- Installing plugins
- Adjusting any WordPress or plugin configuration
- Applying version updates
- Updating or adding site content (promotional updates, content updates, information banners, sign up forms & chat, uploading banner images, language variables, etc.)
- All troubleshooting and bug investigation
- Fixing any bugs related to Placeworks modules found after the 30 day guarantee. Includes module conflicts and other issues
- Fixing any bugs related to Placeworks custom development found after the 30 day guarantee
- Prevention and/or removal of malware and other security threats
- Fixing any bugs related to hosting upgrades
- Additional WordPress or Placeworks module training
- Any stylesheet changes
- Or any other task related with the website within the scope of web design and development within original project pages scope
- Adding new content (text, images, uploading banners)
- Promotional updates
- News, offers, and special announcements
- Seasonal content updates
- Linking social media to your website
- Seasonal content updates
- Linking social media to your website
Website maintenance cannot be used for:
- Tasks that require additional time not covered by the hours in your monthly maintenance plan. For example, if you have a project that is estimated to take six hours and you only have two hours left in your website maintenance plan, you can only use two hours. If you wish to move forward with the project, the remaining four hours will be invoiced separately at your discounted rate.
- You cannot spread out a project over multiple months in order to use your website maintenance plan’s hours for a large project. Spreading out projects to be completed in multiple sessions causes inefficiencies and ends up taking our staff longer to complete then originally estimated.
- Art-working banner designs, charts, logos, info-graphics or other custom design tasks.
More on monthly plans
- Customers have the ability to increase the monthly hours in their website maintenance plan based on what we determine to be your average hours per/month.
- Your maintenance plan’s hours cannot be accumulated in the future months. If you have an existing task that exceeds the hours in your website maintenance plan you have the option of paying the difference based on your rate.
Support Center
- Please be aware that by posting a request in our support center, you’ll be initiating the use of your website maintenance plan’s hours. If your website maintenance plan’s hours have been exhausted for the month, then you’ll be billed at an hourly rate, based on your current website maintenance plan. Only support requests related to rare server outages or basic sales inquiries will be exempt from this rule.
Support hours used for the month:
- Please contact our staff if you would like to know how many support hours you’ve used for a month. Hours are non transferable and do not rollover into next month.
Task return times
Tasks not over 2hrs within 2 working days
Tasks 2-6hrs within 4 working days
Tasks over 6hrs by schedule
Working Days Monday to Friday 9.00am - 6pm not including public holidays
Early Cancellation and Penalties
All Service Cancellations require a 1 month notice before the start of upcoming month. If you cancel or downgrade your website maintenance plan after 1 month notice period, you will be billed for remaining period of the upcoming month.
Let's Talk
We're here to help our hotel partners take back control of their sales channels - we’re
happy to discuss your requirements and explore how we can increase your revenue.